2. What personal information does the Company collect?
2.1 Personal information is information or an opinion about you from which you can be reasonably identified. The Company collects personal information so that it can administer your investment in the Company, provide facilities and services that you request and comply with its legal obligations. If the Company does not collect your personal information, it may not be able to provide you with these services.
2.2 In the course of providing you with products and services the Company may collect and hold the following personal information about you:
(a) your name;
(b) address and other contact details;
(c) date of birth;
2.3 Generally, the Company will not collect sensitive information about you (such as your race or ethnic origin, political beliefs or religion). If the Company needs sensitive information, it will ask your consent when it collects this information (unless and exemption applies).
3. How does the Company collect and hold your personal information?
3.1 How the Company collects your personal information will largely depend on whose information it is collecting. If it is reasonable and practicable to do so, the Company will collect personal information directly from you.
3.2 Depending on how you choose to interact with the Company, the Company may collect your personal information when you contact the Company or its service providers by telephone, by email, through the Company’s website or when you complete a form or document and provide it to the Company.
Collecting information from visits to the Company’s website
3.4 The Company may collect information based on how you use its website. The Company uses ‘cookies’, web beacons and other similar technologies to collect non-identified/anonymous information about the users of its website such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the Company’s website. This information is collected to analyse and improve the Company’s website, its marketing campaigns and to record statistics on web traffic. No attempt is made by the Company to use this information to personally identify you.
Storage and security of your personal information
3.5 The security of your personal information is of paramount importance to the Company and it takes reasonable steps to protect the personal information it holds about you from misuse, loss, unauthorised access, modification or disclosure.
3.6 The Company’s website may contain links to other websites. The Company does not share your personal information with those websites and it is not responsible for their privacy practices.
4. How does the Company use and disclose your personal information?
4.1 The Company may collect, hold, use or disclose your personal information so that it can administer your investment in the Company and provide facilities and services that you request.
4.2 The Company may also collect, hold, use or disclose your personal information to:
(a) consider any concern or compliant that you raise against the Company or to manage any legal action between you and the Company;
(b) prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;
(c) comply with any relevant laws, regulations, codes or practice and court orders.
5. How is personal information disclosed to others?
5.1 The Company does not sell, rent or trade personal information to, or with, third parties.
6. How you may access or correct your personal information
6.1 You may contact the Company to request access to the personal information that it holds about you at any time. You may also ask the Company to correct information about you that you may believe is inaccurate, incomplete or out of date.
6.2 Please contact the Company using the contact details below if any of the personal information that the Company holds about you is not correct or complete, or if you wish to request access to the personal information which the Company holds about you. The Company will need to verify your identity before giving you access to, or correct, your personal information.
6.3 In certain circumstances, the Company may not be able to correct or provide you with access to your personal information. In these circumstances, the Company will write to you to explain and provide the reasons why.
7. How you may complain if you have concerns about how the Company has managed your personal information
7.1 If you have a complaint related to how the Company has managed your personal information, please contact the Company using the contact information below. The Company may ask you to place your concerns in writing in order for it to fully understand and investigate the issues you have raised.
8. How to contact us